Hi Ines, thank you so much for your honest review! We're really happy to hear that you're enjoying your pillow overall.
We understand that the Pebbles can be a bit tricky to put on—they're designed to fit snugly to help keep the pillow firm and adjustable to your needs. However, if they get in the way, feel free to remove them and tie a knot instead, or simply place your regular head pillow over them for more comfort.
We hope these tips help! If you have any questions or need further support, don't hesitate to reach out at hello@bbhugme.com. Hugs, bbhugme

Hi Lulu, Thank you so much for your feedback! We’re thrilled to hear that you’re enjoying your bbhugme.
Regarding the firmness, have you tried adjusting the two silicone Pebbles? By sliding them closer to the inner pillow, you can make it firmer. If you move them farther apart, the pillow becomes softer and slightly longer. The Pebbles are designed to help you customize the pillow to your comfort.
We hope these tips help! If you have any questions, feel free to reach out to us at hello@bbhugme.com. Hugs, bbhugme

Hi Jessica, thank you so much for your feedback. We’re truly sorry to hear about your experience.
Please know that your safety—and that of your family—is our highest priority. That’s why the entire bbhugme pillow, including the filling, is certified OEKO-TEX® Standard 100, Class 1. This is one of the world’s most trusted labels for textiles tested for harmful substances, and Class 1 certification is specifically designed for baby products, with the strictest safety standards and limits.
We sent you a return label via email and will carefully inspect the pillow once it arrives. If you have any questions, please reach out to us at hello@bbhugme.com. We are here to help Hugs, bbhugme