Order Confirmation

• After you have placed an order with bbhugme you will receive a confirmation via email to the email-address provided at checkout.
• Once your order has left our warehouse you will receive an additional email with tracking information.

If you have not received an order confirmation, please check your promotions and spam folder before contacting customer service.   

Delivery Times

All orders for our customers based in the United States are shipped from our East coast warehouse via UPS and can take between 4-5 business days for delivery. Expedited shipping is available at checkout for an additional $6.90. Please note that all processing and delivery times are estimates and may be subject to change and delays outside of our control. If any significant delays occur, you have the right to cancel your purchase.

If you wish to cancel your purchase due to delayed delivery please contact us at hello@bbhugme.com and we will help cancel your order and provide a refund.

Need something faster? Selected products are available through Amazon with second-day shipping.

Is the country for your shipping destination not available on our shipping page? No problem! Go directly to our International Store, our UK Store or the Norwegian Store. Alternatively, you can reach out to customer support, and we will do our best to accommodate you! 

Shipping Costs

Free-shipping is available for all orders over $120 to the continental United States. Shipping costs for orders that do not meet the free shipping threshold starts from $4,90 and can vary dependent on the items in your order. Shipping costs are determined by a 3rd party logics warehouse with whom we work with to service our all our American customers and costs which are outside of our control.

Shipping is available through our logistics partners to Hawaii and Alaska. Rates can vary dependent on delivery location and the items being purchased. 

Returns

We offer a 14-day return and exchange policy with orders placed directly with bbhugme, valid from the day you receive your order. The returned item(s) must be unused and undamaged, with all labels and original packaging remaining. 

To return a product – please send us an email at hello@bbhugme.com where you confirm the information below. We will then send you a prepaid return label that you can use to send the product back to us.

      A) Product condition

• Please confirm if the pillow is unused/unwashed and if it has the original labels and packaging. 

1. Size did not fit: too small
2. Size did not fit: too large
3. Did not meet my expectations
4. I changed my mind
5. Other (please explain)

Please note: 

• Returns can take up to 2-4 weeks for shipping, processing, and for customers to receive a refund on their account statement.

Exchanging a product:

To change size or product, please place a new order on the web shop for the item you want to switch to. Return the item you do not want to keep according to the instructions described in the Returns-section above.

VAT and Other Import Taxes

When ordering to a country outside the European Union you may have to pay an extra tax / customs fee depending on the value/ weight of your order. These duties are established by the country the goods are delivered into, and we at bbhugme do not have any influence over it. Please note that when ordering goods to be received outside the European Union, VAT is not applicable and thus the order's sales price will not be subject to VAT.

For more information, please contact your local customs office as they will be able to assist you further.