United States Shipping and Returns

If you are returning your order from outside the United States please visit our International Store

Shipping and Delivery

Order Confirmation

After you have placed an order with bbhugme you will receive a confirmation via email to the address provided at checkout. Once your order has left our warehouse you will receive an additional email with tracking information. If you have not received an order confirmation, please check your promotions and spam folder before contacting customer service.   

Delivery Times

All orders for our  customers based in the United States are shipped from our East coast warehouse via UPS and can take between 4-5 business days for delivery. Expedited shipping is available at checkout for an additional $6.90. Please note that all processing and delivery times are estimates and may be subject to change and delays outside of our control. If any significant delays occur, you have the right to cancel your purchase.

If you wish to cancel your purchase due to delayed delivery please contact us at hello@bbhugme.com and we will help cancel your order and provide a refund.

Need something faster? Selected products are available through Amazon with second-day shipping.

Shipping Costs

Free-shipping is available for all orders over €99 to the continental United States. Shipping costs for orders that do not meet the free shipping threshold can vary between $14-$18 dependant on the items in your order and are determined by a 3rd party logics warehouse with whom we work with to service our all our American customers and costs which are outside of our control.

Shipping is available through our logistics partners to Hawaii and Alaska. Rates can vary dependant on delivery location and the items being purchased. 

Returns

Returns can be made within 2 weeks of your order date for orders placed directly with bbhugme. The returned item(s) must be unused and undamaged, with all labels and original packaging remaining. We cannot accept returns of items that are returned dirty, worn or showing signs of being used. The customer is responsible for ensuring that the package is not damaged or lost when returning it to us. The return postage fee is paid by the customer. Returns can take up to 2-4 weeks for shipping, processing, and for customers to receive a refund on their account statement.

To request or confirm a return, submit a claim please send us an email at hello@bbhugme.com confirming that you have shipped the product back to us. When confirming a return please include a copy of the shipping receipt from the carrier.

Products purchased directly through bbhugme can be returned to our warehouses: 

Return address for customers located in the United States: 

ON AIR DIRECT TRI COUNTRY 

COMMERCE PARK 1000 ARMAND HAMMER BLVD 

POTTSTOWN, PA 19464

For additional information, please contact contact us at hello@bbhugme.com

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