Free Shipping On Orders Over $100
If you are ordering from outside the U.S please visit our International page.
Order Confirmation
After you have placed an order with bbhugme you will receive a confirmation via email to the address provided at checkout.
Once your order has left our warehouse you will receive an additional email with tracking information.
Delivery Time
All orders for our U.S and Canadian customers are shipped from our East coast warehouse via UPS and can take between 4-5 business days for delivery. Expedited shipping is available at checkout for an additional $6.90. Please note that all processing and delivery times are estimates and may be subject to change and delays outside of our control. 
Looking for faster comfort? Selected products are available through Amazon with second-day shipping.
If any significant delays occur, you have the right to cancel your purchase.
If you wish to cancel your purchase due to delayed delivery please contact us at hello@bbhugme.com and we will help cancel your order and provide a refund.
Shipping Costs
We cover the shipping cost on all orders over $100.
Shipping costs for orders below $100 vary between $14-$18 dependant on the items in your basket.
Returns
Returns can be made within 2 weeks of your order date for orders placed directly with bbhugme. The returned item(s) must be unused and undamaged, with all labels and original packaging remaining. The customer is responsible for ensuring that the package is not damaged or lost when returning it to us. The return postage fee is paid by the customer. We cannot accept returns if the following has occurred
  •  An item is returned dirty, worn or showing signs of being used.
To request or confirm a return, submit a claim please send us an email at hello@bbhugme.com confirming that you have shipped the product back to us. When confirming a return please include a copy of the shipping receipt from the carrier. 
Products purchased directly through bbhugme can be returned to our warehouse:
ON AIR DIRECT
TRI COUNTRY COMMERCE PARK 1000 ARMAND HAMMER BLVD
POTTSTOWN, PA 19464
Claims
Please email us at hello@bbhugme.com regarding your claim within 2 weeks of receiving your product. Please include pictures, a description of your claim and your order number.
Once a claim has been filed and confirmed with our customer service team, you can return the faulty product to the address below. Don't forget to confirm that you have shipped the product back to us by including a copy of the shipping receipt from the carrier with your order number to hello@bbhugme.com.
ON AIR DIRECT
TRI COUNTRY COMMERCE PARK 1000 ARMAND HAMMER BLVD
POTTSTOWN, PA 19464
We guarantee that the bbhugme® product you receive is flawless when shipped. Should you receive a faulty product, please contact us immediately, but no later than 14 days after collection. Please provide a detailed description together with a photo. The faulty item must be in unused condition. Upon receiving the item and approving the claim we return to you a replacement, if in stock. If out of stock we will return any payment for the item.
Our products are ideal for daily use during pregnancy, breastfeeding and more. With proper care following instructions on washing labels and packaging, bbhugme® will keep providing you family with relaxation and fun. However, normal damage from wear and tear will not be covered.

Warranty is only valid as long as our products are used properly: The pregnancy and nursing inner pillow are used with a sleeve. The inner pillow should never be washed in the washing machine. Removing spots on the inner pillow can be best done with a wet towel. Therefore, any damage caused by washing the inner pillow in a washing machine will not qualify as a return.